Can access be accessible? Facilitating digital access to information for everyone

Abstract

This thesis evaluates two norwegian library websites with regards to universal design. The research question guiding the thesis is, "How can two Norwegian library websites improve how they facilitate digital access to information for people with disabilities?". I work from a set of web pages representing the websites of Deichman and NLB, and see them in light of a set of accessibility guidelines, WCAG 2.0. I discuss the findings from the perspectives of human-computer interaction and information behavior. I present some accessibility problems inherent in both websites, and some ways to solve these problems.