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dc.contributor.authorBerg, Lisbet
dc.date.accessioned2023-02-14T13:14:51Z
dc.date.available2023-02-14T13:14:51Z
dc.date.created2022-09-28T14:50:28Z
dc.date.issued2022-07-04
dc.identifier.citationJournal of Consumer Policy. 2022, 45 (3), 537-559.en_US
dc.identifier.issn0168-7034
dc.identifier.issn1573-0700
dc.identifier.urihttps://hdl.handle.net/11250/3050747
dc.description.abstractTrust is a valuable resource that varies between countries. This paper suggests that consumers’ trust in retailers and service providers, facilitating interactions and transactions between sellers and buyers in impersonal markets, is best understood as generalized trust. The paper is based on 28 037 respondents’ evaluations of consumer conditions in 30 European countries. The material reveals large country-to-country variations in the percentages of residents who trust public authorities to protect their consumer rights. Moreover, there are large differences in the percentages who trust retailers and service providers to respect their rights as consumers. A multilevel path analysis supports the paper’s main hypothesis that fair and effective consumer authorities enhance generalized trust in the markets. The analyses also demonstrate that fair and effective consumer institutions contribute to more equality in the markets. It is argued that consumer markets are important arenas for the maintenance and production of trust and social capital. And that generalized trust produced in markets will probably extend to, and be valuable for, the wider society.en_US
dc.language.isoengen_US
dc.publisherSpringeren_US
dc.relation.ispartofseriesJournal of Consumer Policy;Volume 45, issue 3
dc.rightsNavngivelse 4.0 Internasjonal*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/deed.no*
dc.subjectConsumer trusten_US
dc.subjectGeneralized trusten_US
dc.subjectSocial capitalen_US
dc.subjectInstitutionalized distrusten_US
dc.subjectConsumer conditionsen_US
dc.subjectConsumer marketsen_US
dc.titleThe Importance of Consumer Authorities for the Production and Maintenance of Trust and Social Capital in Consumer Marketsen_US
dc.typePeer revieweden_US
dc.typeJournal articleen_US
dc.description.versionpublishedVersionen_US
dc.rights.holder© The Author(s) 2022en_US
cristin.ispublishedtrue
cristin.fulltextoriginal
cristin.qualitycode1
dc.identifier.doihttps://doi.org/10.1007/s10603-022-09523-6
dc.identifier.cristin2056481
dc.source.journalJournal of Consumer Policyen_US
dc.source.volume45en_US
dc.source.issue3en_US
dc.source.pagenumber537-559en_US


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Navngivelse 4.0 Internasjonal
Except where otherwise noted, this item's license is described as Navngivelse 4.0 Internasjonal