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dc.contributor.authorNordtug, Maja
dc.contributor.authorAssing Hvidt, Elisabeth
dc.contributor.authorLüchau, Elle Christine
dc.contributor.authorGrønning, Anette
dc.description.abstractBackground: Uncertainties are omnipresent in health care, but little is known about general practitioners’ (GPs) professional uncertainties concerning digital consultations. This is problematic, as many countries have undergone an extensive digital transformation. Objective: The aim of this study was to explore the professional uncertainties that emerged among Danish GPs with the introduction of video consultations. Methods: We conducted qualitative interviews with 15 Danish GPs during the beginning of the COVID-19 pandemic in 2020. The interviews were analyzed using an abductive approach. Results: We identified 3 categories of uncertainty: integrity, setting, and interaction. Respectively, these 3 categories of uncertainty refer to (1) uncertainties related to how technology may impede the provision of health care; (2) uncertainties related to the potentials of video technology; and (3) uncertainties related to how the video consultation technology affects interactions with patients. Conclusions: The uncertainties experienced by Danish GPs appear to be a typical reaction to the introduction of new technology. Embedding video consultation technology into GPs’ working routines will take time, and GPs do not necessarily feel intuitively capable of transferring their abilities, such as being good and socially present for video-mediated consultations. The heterogeneity of professional uncertainties experienced among the GPs suggests that they are the product of individual GP-technology relationships—not of the technology in itself. Consequently, we cannot expect that uncertainties can be remedied by changing or precluding new technology.en_US
dc.publisherJMIR Publicationsen_US
dc.relation.ispartofseriesJMIR Formative Research;Vol 6, No 6 (2022): June
dc.rightsNavngivelse 4.0 Internasjonal*
dc.subjectVideo consultation technologiesen_US
dc.subjectGeneral practiceen_US
dc.subjectDoctor-patient communicationen_US
dc.subjectGeneral practitionersen_US
dc.subjectVideo consultationsen_US
dc.titleGeneral Practitioners’ Experiences of Professional Uncertainties Emerging from the Introduction of Video Consultations in General Practice: Qualitative Studyen_US
dc.typePeer revieweden_US
dc.typeJournal articleen_US
dc.rights.holder© Maja Nordtug, Elisabeth Assing Hvidt, Elle Christine Lüchau, Anette Grønningen_US
dc.source.journalJMIR Formative Researchen_US

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