On Online Banking Authentication for All: A Comparison of BankID Login Efficiency Using Smartphones Versus Code Generators

Vinbæk, Ellen Opsahl; Pettersen, Frida Margrethe Borge; Carlsen, Jonas Ege; Fremstad, Karl; Edvinsen, Nikolai; Sandnes, Frode Eika
Journal article, Peer reviewed
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URI
https://hdl.handle.net/10642/7906
Date
2019
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Vinbæk, Pettersen, Carlsen, Fremstad, Edvinsen, Sandnes FE. On Online Banking Authentication for All: A Comparison of BankID Login Efficiency Using Smartphones Versus Code Generators. Lecture Notes in Computer Science. 2019;11572 LNCS:365-374   https://dx.doi.org/10.1007/978-3-030-23560-4_27
Abstract
Authentication is an essential component of any digital service. In Norway, such authentication is often relying on BankID using either mobile BankID or a code generator. This study set out to explore the efficiency of these authentication user interfaces. A mixed experiment involving 20 users was conducted. The results show that the code generator is faster, but for individuals with a preference for mobile BankID the difference is insignificant. Individuals with a preference for code generators take significantly longer time to use BankID.
Publisher
Springer Verlag
Series
Lecture Notes in Artificial Intelligence;volume 11572
Journal
Lecture Notes in Computer Science