Browsing TKD - Institutt for informasjonsteknologi by Subject "Parallel relationships"
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Business-to-business professional service relationships under multiple logics
(The Service Industries Journal;36(5-6), Journal article; Peer reviewed, 2016-04-06)Trends toward service standardization and formalization appear to be contradicting rather than supporting service-dominant logic. Few studies have tried to understand how organizations deal with these contradictions. This ...