Browsing SAM - Handelshøyskolen by Journals "Proceedings of the ... European conference on knowledge management"

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    • Exploring service design as an emerging organizational capability 

      Martinkenaite, Ieva; Breunig, Karl Joachim; Fjuk, Annita (Journal article; Peer reviewed, 2017)
      This empirical paper examines a process, starting with the managerial decision to make service design an organizational capability, and following it as it unfold over time within one organization. Service design has become ...