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Servant leadership, span of control and outcomes in a municipality context

Thompson, Geir; Buch, Robert; Glasø, Lars
Journal article, Peer reviewed
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URI
https://hdl.handle.net/10642/6923
Date
2019-01-01
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Original version
Thompson G, Buch R, Glasø L. Servant leadership, span of control and outcomes in a municipality context. Journal of General Management. 2019   http://dx.doi.org/10.1177/0306307018810584
Abstract
The purpose of the current study was to investigate the moderating role of span of

supervision in the association between servant leadership and multiple outcomes such as job

satisfaction and follower performance in a municipality context in Norway. Cross-sectional

research design was applied, where data was collected from 237 respondents where leaders

and their followers participated. Results showed how the positive relationship between

servant leadership and job satisfaction is attenuated by a larger span of supervision, resulting

in poorer follower performance. The present study contributes to the servant leadership

literature by showing that servant leaders do not operate in the same manner across different

degrees of span of supervision. Evidence suggests that span of supervision creates distance

between leaders and followers and moderates the types of leader behaviors that may emerge

or are viable, such that serving every follower’s highest priority needs becomes difficult to

execute.
Publisher
SAGE Publications
Series
Journal of General Management;Volume 44, Issue 2, 2019
Journal
Journal of General Management

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