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dc.contributor.authorOttosen, Rune
dc.contributor.authorSteensen, Steen
dc.date.accessioned2018-09-27T11:32:52Z
dc.date.accessioned2019-02-11T14:27:01Z
dc.date.available2018-09-27T11:32:52Z
dc.date.available2019-02-11T14:27:01Z
dc.date.issued2018
dc.identifier.citationOttosen RO, Steensen S: Blood and Security during the Norway Attacks: Authorities’ Twitter Activity and Silence. In: Hornmoen H, Backholm K. Social Media Use in Crisis and Risk Communication: Emergencies, Concerns and Awareness , 2018. Emerald Group Publishing Limited p. 63-84en
dc.identifier.urihttps://hdl.handle.net/10642/6608
dc.description.abstractThis chapter analyses the Norwegian authorities’ presence on Twitter during the 22 July 2011 terrorist attacks. Twitter activity by two official institutions is analysed in particular, namely, the blood bank at Oslo University Hospital and the Norwegian Police Security Services (PST). Our findings show that the Norwegian authorities were almost completely absent on Twitter during the critical hours of the terrorist attack, and that there was no coordination and synchronisation of communication from the authorities. This official silence allowed the diffusion of speculation and misinformation to take place; these were neither corrected nor addressed, as the analysed PST case shows. In contrast, the blood bank used Twitter to mobilise blood donors to address an acute problem: a shortage of blood to treat casualties. The chapter concludes by offering recommendations to the authorities for future major incidents.en
dc.language.isoenen
dc.publisherEmeralden
dc.relation.urihttps://www.emeraldinsight.com/doi/full/10.1108/978-1-78756-269-120181008
dc.rights(r) Rune Ottosen and Steen Steensen. Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence maybe seen athttp://creativecommons.org/licences/by/4.0/legalcodeen
dc.rights.urihttp://creativecommons.org/licences/by/4.0/
dc.subjectTerrorismen
dc.subjectNorwayen
dc.subjectTwitteren
dc.subjectCrisis communicationen
dc.titleBlood and Security during the Norway Attacks: Authorities’ Twitter Activity and Silenceen
dc.title.alternativeBlood and Security during the Norway Attacks: Authorities’ Twitter Activity and Silenceen
dc.typeChapteren
dc.typePeer revieweden
dc.date.updated2018-09-27T11:32:52Z
dc.description.versionpublishedVersionen
dc.identifier.cristin1614912
dc.relation.projectIDNorges forskningsråd: 233975
dc.source.isbn978-1-78756-269-1


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(r) Rune  Ottosen  and  Steen  Steensen.  Published  by  Emerald  Publishing  Limited. This  article  is  published  under  the  Creative  Commons  Attribution  (CC  BY  4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this  article  (for  both  commercial  and  non-commercial  purposes),  subject  to  full attribution to the original publication and authors. The full terms of this licence maybe seen athttp://creativecommons.org/licences/by/4.0/legalcode
Except where otherwise noted, this item's license is described as (r) Rune Ottosen and Steen Steensen. Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence maybe seen athttp://creativecommons.org/licences/by/4.0/legalcode