Blar i SVA - Work Research Institute (AFI) på emneord "Information technologies"
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Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services
(Government Information Quarterly; Volume 38, Issue 2, April 2021, 101551, Journal article; Peer reviewed, 2020-12-19)The increasing use of electronic government comes with great expectations of efficient service provision. However, frontline workers who use the information and communication technologies (ICTs) and implement digital ...