Albania vs. Norway - FM at two university hospitals
Journal article, Peer reviewed
Accepted version
Permanent lenke
https://hdl.handle.net/10642/5185Utgivelsesdato
2017Metadata
Vis full innførselSamlinger
- SAM - Handelshøyskolen [389]
Originalversjon
Boge K, Aliaj. Albania vs. Norway - FM at two university hospitals. Facilities. 2017;35(7/8):462-484 http://doi.org/10.1108/F-07-2016-0079Sammendrag
Purpose – Given the premise of de facto universal standards for FM, this paper aims to investigate
development of facilities management (FM) at an Albanian and a Norwegian university hospital through
examination of two hypotheses: the university hospital has recognised FM and established a designated FM
organisation (H1) and the university hospital provides adequate food and catering services at ward kitchens
and buffets (H2).
Design/methodology/approach – This is an exploratory and descriptive comparative case study based
on a diverse cases’ designs.
Findings – There is limited and strong support for H1 at the Albanian and Norwegian university hospitals,
respectively. Both the Albanian and the Norwegian university hospitals rely on in-house production of
facilities services, but the Albanian university hospital has outsourced food and catering services. FM and
provision of facilities services are deeply integrated within the Norwegian university hospital’s core activities.
There is also limited and strong support for H2 at the Albanian and Norwegian university hospitals,
respectively. Hence, the Albanian Ministry of Health and the Albanian university hospital’s top management
have a comprehensive, but not impossible, task, if the aim is to catch up with the Norwegian university
hospital concerning FM.
Research limitations/implications – This is an exploratory and descriptive comparative case study.
Large N studies should be carried out both in Albania and Norway and preferably also in other countries to
corroborate and develop the findings.
Originality/value – This is the first comparative study of FM at an Albanian and a Norwegian university
hospital.