User Interface Design for Public Kiosks : an Evaluation of the Taiwan High Speed Rail Ticket Vending Machine
Original version
Sandnes, F. E., Jian, H-L., Huang, Y-P. & Huang, Y-M. (2010). User Interface Design for Public Kiosks : an Evaluation of the Taiwan High Speed Rail Ticket Vending Machine. Journal of information science and engineering, 26 (1), 307-321 http://www.ijee.dit.ie/latestissues/Vol26-1/23_ijee2248.pdfAbstract
Low hardware costs and high staffing costs have resulted in an increase in public
information and transaction kiosks. Ticket vending machines are one important subset of
such kiosks. These machines must offer efficient service with zero tolerance for human
error, require no user training and be accessible to a wide range of users. This study
evaluates the user experience of the Taiwan high speed rail ticket vending machine in
light of recent research results in human computer interaction. Several design problems
are identified and improvements are suggested. A set of user interface design heuristics
are suggested that can help kiosk designers avoid the most common design mistakes.