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Beauty in the eye of the beholder? A client-centric framework for the assessment of professional service firms knowledge assets

Skjølsvik, Tale; Breunig, Karl Joachim
Journal article, Peer reviewed
Published version
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Academic research paper (390.4Kb)
URI
https://hdl.handle.net/10642/3511
Date
2015
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  • TKD - Institutt for informasjonsteknologi [865]
Abstract
Purpose

–

This

empirical paper explores how professional competence

s

are

defined and

assessed by clients

of professional service firms

.

Ex

tant

research ha

s

captured

how t

he

formal

knowledge base of professionals establis

h

and maintain the credibility and elite status of

professio

nals

. However, assessing professional competence

is often difficult due to

the

knowledge asymmetry bet

ween clients and professionals

and

individual formal knowledge and

firm reputation

are commonly used

as proxies.

At the same time, there is

surprisingly little

empirical research

that focuses

directly on how knowledge resource

s

are

assessed from a

client’s point of view.

To address this disparity we ask

:

How is knowledge valuated and valued

by clients of professional service firms

?
Publisher
Institute of Knowledge Assets Management (IKAM) University of Basilicata
Series
Proceedings IFKAD;1

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