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Reflection in action with care workers in emotion work

Amble, Nina
Journal article, Peer reviewed
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Postprint (464.1Kb)
URI
https://hdl.handle.net/10642/2959
Date
2012-04-23
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  • LUI - Institutt for yrkesfaglærerutdanning [194]
Original version
Amble, N. (2012). Reflection in action with care workers in emotion work. Action research, 10(3), 260-275.   http://dx.doi.org/10.1177/1476750312443572
Abstract
At first glance, ‘reflection in action’ seems like a fairly unambiguous concept. Many will

associate the term with Scho¨n (1983) as a central a point in his work was to emphasize

the ability to reflect as a prerequisite for organizational learning (Senge, 1990). The

purpose of this article is to establish self-reflection in emotion work (Hochschild, 1983)

as a building block towards reflection in action and sustainable organizational learning

(Herbst, 1974; Kira, 2006). It also aims to show how knowledge of self-reflection

through a joint-learning process (Svensson, 2002) in the context of service work

(Amble et al., 2003) has been transformed into the sector of elderly care. Far removed

from knowledge work in which thinking and fixing thoughts is part of a contemplative

tradition (Shotter, 2006), women as care workers in interdisciplinary reflection groups

appear to profit from a written log that can be seen as an aid to self-reflection, confidence

and robustness, as well as contributing to reflection in action in work with

people. The empirical basis for this article is several interactive research projects primarily

conducted by Norwegian researchers from WRI, both in private and public

service work, during the period from 2000 to 2011 (Amble, 2010; Gjerberg &

Amble, 2011a).
Publisher
Sage
Series
Action research;10(3)

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