The meaning of professionalism in activation work: frontline managers’ perspectives
dc.contributor.author | Andreassen, Tone Alm | |
dc.contributor.author | Natland, Sidsel | |
dc.date.accessioned | 2020-08-19T08:34:53Z | |
dc.date.accessioned | 2020-10-13T15:08:26Z | |
dc.date.available | 2020-08-19T08:34:53Z | |
dc.date.available | 2020-10-13T15:08:26Z | |
dc.date.issued | 2020-06-27 | |
dc.identifier.citation | Andreassen TA, Natland ST. The meaning of professionalism in activation work: frontline managers’ perspectives. European Journal of Social Work. 2020 | en |
dc.identifier.issn | 1369-1457 | |
dc.identifier.issn | 1369-1457 | |
dc.identifier.issn | 1468-2664 | |
dc.identifier.uri | https://hdl.handle.net/10642/9024 | |
dc.description.abstract | The issue of professionalism in activation work is at the forefront of scholarly discussions. Due to the importance ascribed to the organisational setting of professional work, it is crucial to investigate if professionalism is requested by organisations and what professionalism means from the perspective of managers acting on their behalf. This article focuses on frontline managers: those who recruit activation workers and are in a position to make judgements about what competencies and qualities are needed. Using interviews with frontline managers and job advertisements for frontline positions in the Norwegian Labour and Welfare Administration (NAV), we investigate whether frontline managers look for professionalism in activation work and, if so, what perceptions of professionalism they hold and what kinds of responsibilities they expect frontline workers to assume. The analysis demonstrates that, in the perception of managers, activation work requires both (1) professional knowledge, skills and capabilities to make discretionary judgements; and (2) responsibility to the professional self, the quality of the work and the social contract of the work as mediated through the mission of the organisation. Ultimately, professional responsibility involves balancing clients’ needs with responsibilities and balancing conflicting values in activation work. | en |
dc.description.abstract | Hvor vidt det forventes eller kreves profesjonalisme i aktiveringsarbeideret sentralt forskningsspørsmål. Organisasjonene der de profesjonelle jobber, legger betingelser for profesjonell praksis. Fordi ledere opererer på organisasjonens vegne, er det interessant å studere hvorvidt ledere etterspør profesjonalisme og i så fall hva slags profesjonalisme de ønsker hos sine medarbeider. Denne artikkelen bruker intervjuer med førstelinjeledere og stillingsannonser for arbeid i førstelinjen i Arbeids og Velferdsforvaltningen (NAV) for å undersøke forståelser av profesjonalisme hos lederne som rekrutterer medarbeidere til aktiveringsarbeid. Analysen viser at førstelinjeledere forstår aktiveringsarbeid som arbeid som krever profesjonalisme, i form av profesjonell kunnskap, ferdigheter og evne til å utøve skjønn, og profesjonelt ansvar i forhold til eget arbeid og den sosiale kontrakten arbeidet er omsluttet av, mediert gjennom den organisasjonen de er ansatt i. Profesjonalisme, slik lederne forstår det, innebærer også å avveie ulike og dels motstridende verdier. | en |
dc.description.sponsorship | This work was supported by the Research Council of Norway [grant number 239967]. | en |
dc.language.iso | en | en |
dc.publisher | Taylor & Francis | en |
dc.relation.ispartofseries | European Journal of Social Work; | |
dc.rights | © 2020 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http:// creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. | en |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | |
dc.subject | Professionalism | en |
dc.subject | Organisations | en |
dc.subject | Activation | en |
dc.subject | Public services | en |
dc.subject | Social works | en |
dc.subject | Professional responsibilities | en |
dc.title | The meaning of professionalism in activation work: frontline managers’ perspectives | en |
dc.title.alternative | Førstelinjelederes etterspørsel etter profesjonalisme i aktiveringsarbeid | en |
dc.type | Journal article | en |
dc.type | Peer reviewed | en |
dc.date.updated | 2020-08-19T08:34:53Z | |
dc.description.version | publishedVersion | en |
dc.identifier.doi | https://dx.doi.org/10.1080/13691457.2020.1783212 | |
dc.identifier.cristin | 1823982 | |
dc.source.journal | European Journal of Social Work | |
dc.relation.projectID | Norges forskningsråd: 239967 |
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Med mindre annet er angitt, så er denne innførselen lisensiert som © 2020 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http:// creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.