Omnichannel and Digital‑Only: Analyzing Digital Bookselling Operations in Four Norwegian Bookstores
Journal article, Journal article, Peer reviewed
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Original versionPettersen, Colbjørnsen T. Omnichannel and Digital‑Only: Analyzing Digital Bookselling Operations in Four Norwegian Bookstores. Publishing research quarterly . 2018 http://dx.doi.org/10.1007/s12109-018-9620-1
Adapting to the digital age is a challenge for booksellers, resulting in paradoxical practices of providing digital books through brick-and-mortar stores, but also spurring innovations in the book trade. This article examines the digital operations of four Norwegian booksellers, looking specifically at how the combined forces of digitalization, internationalization and industry regulations affect their operations. Based on research interviews and business statistics, the paper finds that two of the selected booksellers represent an omnichannel business model, which includes seeking strategic benefits by combining digital and physical operations. The other two have a digital-only business model, offering digital content in novel ways, but struggling somewhat to gain the full advantage of their approach due to industry competition and regulatory hindrances.