Blar i SVA - Work Research Institute (AFI) på tidsskrift "Social Policy & Administration"
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Digital coping: How frontline workers cope with digital service encounters
(Social Policy & Administration;, Peer reviewed; Journal article, 2020-11-06)This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers’ experiences in an increasingly digitalised work environment ... -
From “what works” to “making it work”: A practice perspective on evidence-based standardization in frontline service organizations
(Social Policy & Administration;, Peer reviewed; Journal article, 2021-07-26)Evidence-based standards are becoming increasingly influential in frontline services connected to labor market inclusion of vulnerable citizens. To increase our understanding of standardization in such public service ... -
Predictors of satisfaction with digital follow-up in Norwegian Labor and Welfare Administration: A sequential mixed-methods study
(Social Policy & Administration;, Peer reviewed; Journal article, 2023)This study examines predictors of satisfaction with digital follow-up among young people in the Norwegian Labor and Welfare Administration (NAV). A total of 1195 young employment seekers were recruited across Norway. ...