Blar i SVA - Work Research Institute (AFI) på forfatter "Breit, Eric Martin Alexander"
-
‘Damned if you do and damned if you don’t’: a framework for examining double binds in public service organizations
Røhnebæk, Maria; Breit, Eric Martin Alexander (Peer reviewed; Journal article, 2021-02-04)A key challenge for contemporary public service organizations is the requirement to incorporate different, at times conflicting, demands into their operations. Such demands and the organizational challenges they impose ... -
Development of hybrid professionalism: street-level managers’ work and the enabling conditions of public reform
Breit, Eric Martin Alexander; Andreassen, Tone Alm; Fossestøl, Knut (Public Management Review;, Peer reviewed; Journal article, 2022-07-06)This paper examines the role of street-level managers in the development of hybrid professionalism. Based on a longitudinal analysis of an organisational reform, we highlight the work of street-level managers in promoting ... -
Digital coping: How frontline workers cope with digital service encounters
Breit, Eric Martin Alexander; Egeland, Cathrine; Løberg, Ida Bring; Røhnebæk, Maria (Social Policy & Administration;, Peer reviewed; Journal article, 2020-11-06)This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers’ experiences in an increasingly digitalised work environment ... -
From “what works” to “making it work”: A practice perspective on evidence-based standardization in frontline service organizations
Bakkeli, Vidar; Breit, Eric Martin Alexander (Social Policy & Administration;, Peer reviewed; Journal article, 2021-07-26)Evidence-based standards are becoming increasingly influential in frontline services connected to labor market inclusion of vulnerable citizens. To increase our understanding of standardization in such public service ...