Work and information: which workplace models still work in modern digital workplaces?

Abstract

Introduction. In this paper, we outline some theoretical background for workplace studies in Information Science to facilitate an understanding of what is new in the phenomena and how early frameworks may inform us about the modern digital workplaces. Method. We first characterise modern workplaces and discuss why new digital workplaces raise important questions in relation to information-related activities in the workplace. We then explore significant, earlier frameworks on workplace information issues to question their utility in researching digital workplaces. Analysis. Our approach is to analytically examine the major trends and themes in early frameworks to present a discussion of which features may still be relevant to studying modern workplaces. Results. We see the continuance of this broad understanding of workplace information as a fruitful base for present and future studies of digital workplace information. This richness of views on workplace information leads to different understandings of information-related activities, which can create deep understandings but also conceptual confusion. Conclusion. Our workplaces have changed radically since the early frameworks; whilst some aspects may provide the underpinning for research in modern workplaces there is a need for further conceptual analyses and clarifications to facilitate future research and compile their findings