Effects of common keyboard layouts on physical effort : implications for kiosks and Internet banking
Original version
Sandnes, F. E. (2010). Effects of common keyboard layouts on physical effort : implications for kiosks and Internet banking. In: F. E. Sandnes, M. Lunde, M. Tollefsen, A. M. Hauge, R. Brynn, & E. Overby, (Eds.), The proceedings of Unitech2010 : International Conference on Universal Technologies. (s.91-100). Trondheim: Tapir Academic Publishers. http://www.iu.hio.no/~frodes/unitech10/022-Sandnes/index.htmlAbstract
This study investigates the effect common keyboard layouts
have physical effort. First, alphabetic keyboard layouts are
experimentally compared to the QWERTY layout. Second, the number
row often found on QWERTY keyboards are experimentally compared
to numeric keypad layout. Our study shows that users operate more
effectively using a QWERTY layout than an alphabetical layout.
Moreover, users operate more effectively using a numeric keypad
compared to a row of number keys. Implications for two important
application areas in society, namely touch-based self-service kiosks
and numeric input in context of Internet banking are discussed.