Blar i Fakultet for samfunnsvitenskap (SAM) på tidsskrift "Proceedings of the ... European conference on knowledge management"
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Exploring service design as an emerging organizational capability
(Journal article; Peer reviewed, 2017)This empirical paper examines a process, starting with the managerial decision to make service design an organizational capability, and following it as it unfold over time within one organization. Service design has become ...