Blar i SVA - Work Research Institute (AFI) på emneord "Welfare services"
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‘Damned if you do and damned if you don’t’: a framework for examining double binds in public service organizations
(Peer reviewed; Journal article, 2021-02-04)A key challenge for contemporary public service organizations is the requirement to incorporate different, at times conflicting, demands into their operations. Such demands and the organizational challenges they impose ... -
Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services
(Government Information Quarterly; Volume 38, Issue 2, April 2021, 101551, Journal article; Peer reviewed, 2020-12-19)The increasing use of electronic government comes with great expectations of efficient service provision. However, frontline workers who use the information and communication technologies (ICTs) and implement digital ...