Patient perceived experience with quality of healthcare services in the emergency department observation unit using the generic short-form patient experience questionnaire (GS-PEQ): A cross-sectional pilot study
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Background: Patient experience is a very crucial index of high-standard quality healthcare in the emergency department observation unit. According to Norwegian Institute of Public Health, focusing on patient experience may promote improvement on healthcare services. To date, however, there have been very limited studies carried out on patient experience, and its associated factors including the length of stay and socio-demography in the emergency department observation unit. Aim: The study explores the importance of the context of patient experience in the emergency department observation unit by piloting the generic short-form patient experience questionnaire (GS-PEQ), and determining the association of patient experience on the length of stay and sociodemographic as well as the overall association of patient experience. Method: This is a cross-sectional pilot study with 100 patients from the emergency department observation unit (n = 100). The Cronbach alpha was also examined to determine the scale’s reliability. The association of 12 dimensions of patient experience on length of stay was evaluated with Pearson chi-square test, whilst the association of patient experience with socio-demography was analysed using multiple regression. Results: Patient satisfaction showed association with the length of stay (p = .013), whilst the other dimensions revealed no difference. In multiple regression analysis, older patients (66-75 years) were the only factor associated with patient experience (p = .029) compared to younger age groups and other variables including the sex, educational level, time of hospital visit and length of stay. The cronbachs alpha was acceptable, 0.621. Conclusion: The present study was the first to examine the patient experience and its associated factors including the patients’ length of stay and socio-demography in the emergency department observation unit by piloting the GS-PEQ. The findings were generally positive, and useful for quality improvement.