| dc.description.abstract | Air travel industry is one of the biggest industries in the world. The world is moving more and more towards electronic operations rather than physical approaches, which means the trend of e-commerce and more online bookings. We need to give importance to all kinds of digital users including the disabled persons. We decided to analyze some airline applications and find accessibility and usability issues from it and suggest some guidelines along with a prototype which can help the online booking users to do their bookings much faster which can help this industry to grow more.
Three popular airline mobile applications were analyzed for their accessibility and usability during the ticket booking process using four methods including user testing through google forms, manual accessibility testing, automated accessibility testing and expert usability testing using Nielsen Norman’s ten heuristics. The three apps analyzed are: Norwegian, SAS (Scandinavian Airlines) and KLM (Royal Dutch Airlines – in English). Two of the airlines Norwegian and SAS are most popular in Norway at least and the KLM being one of the most popular in the world. Impressed by at least one application but still issues were found during accessibility and usability testings, but also more interesting facts during user testing which gave us diverse results. It was clearly found that there are still basic areas which need to get improved such as contrast, size of items, information etc. As a result of this we produced set of guidelines and a prototype showing some steps to follow those guidelines. | en_US |
