Privacy and data security in everyday online services for older adults
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Older adults (people aged 65+) are using a wider range of digital technologies and online services than before. After the COVID-19 outbreak and the social distancing measures, online services have become increasingly important. Online services enable participation in digital social events, maintenance of social connections, and management of health and financial affairs. The goal of this research is to understand the experiences of older people regarding privacy, authentication and risk management in everyday online services. In achieving this, a qualitative method was used, and 23 semi-structured interviews were conducted. The research discovered that our older participants are more active on social media platforms, use a wider range of authentication methods, and have more knowledge on protecting their privacy than what related literature indicates. Moreover, surveillance, fraud, and identity theft were some of the main concerns they encountered. The results indicate that instructions, adequate training and well-designed technical solutions is important in understanding and mitigating risks, which further contribute to the acceptance and adoption of digital technologies for older adults. This research suggests that good perception of privacy, authentication and risk management is achieved by including older adults in the process of designing new technology and arranging training courses to help older adults in managing digital technologies.