Browsing Senter for velferds- og arbeidslivsforskning (SVA) by Subject "Bakkebyråkratier"
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‘You get a completely different feeling’ – an empirical exploration of emotions and their functions in digital frontline work
(European Journal of Social Work;, Peer reviewed; Journal article, 2021-12-19)In this study of how counsellors in the Norwegian Labour and Welfare Administration (NAV) experience digital frontline work, most informants agreed that digital interaction with clients produces a ‘different feeling’ – but ...