Blar i Senter for velferds- og arbeidslivsforskning (SVA) på forfatter "Røhnebæk, Maria"
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‘Damned if you do and damned if you don’t’: a framework for examining double binds in public service organizations
Røhnebæk, Maria; Breit, Eric Martin Alexander (Peer reviewed; Journal article, 2021-02-04)A key challenge for contemporary public service organizations is the requirement to incorporate different, at times conflicting, demands into their operations. Such demands and the organizational challenges they impose ... -
Digital coping: How frontline workers cope with digital service encounters
Breit, Eric Martin Alexander; Egeland, Cathrine; Løberg, Ida Bring; Røhnebæk, Maria (Social Policy & Administration;, Peer reviewed; Journal article, 2020-11-06)This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers’ experiences in an increasingly digitalised work environment ...