Blar i Fakultet for samfunnsvitenskap (SAM) på emneord "e-Governments"
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Digitization or equality: When government automation covers some, but not all citizens
(Government Information Quarterly: an international journal of information technology management, policies, and practices;Volume 38, Issue 1, January 2021, 101547, Journal article; Peer reviewed, 2020-12-16)This paper presents an empirical study of automation in government digital systems. Previous studies have found that automated systems are not suited to cover all citizens equally and may cause administrative burdens on ...