• Digital coping: How frontline workers cope with digital service encounters 

      Breit, Eric Martin Alexander; Egeland, Cathrine; Løberg, Ida Bring; Røhnebæk, Maria (Social Policy & Administration;, Peer reviewed; Journal article, 2020-11-06)
      This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers’ experiences in an increasingly digitalised work environment ...
    • Nordic welfare states—still standing or changed by the COVID‐19 crisis? 

      Greve, Bent; Blomquist, Paula; Hvinden, Bjørn; van Gerven, Minna (Social Policy & Administration;Volume 55, Issue 2. Special Issue: Social policy in the face of a global pandemic: Policy responses to the COVID‐19 crisis, Peer reviewed; Journal article, 2020-12-01)
      Nordic welfare states are known for their universalistic and all-encompassing approach to welfare and having a long tradition for active labour market policy as tool in economic crises with adverse impact on employment. ...