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dc.contributor.authorTagliabue, Marco
dc.contributor.authorSigurjonsdottir, Sigridur
dc.contributor.authorSandaker, Ingunn
dc.date.accessioned2021-01-29T10:50:22Z
dc.date.accessioned2021-03-08T12:20:19Z
dc.date.available2021-01-29T10:50:22Z
dc.date.available2021-03-08T12:20:19Z
dc.date.issued2020-08-10
dc.identifier.citationTagliabue, M., Sigurjonsdottir, S. & Sandaker, I. (2020). The effects of performance feedback on organizational citizenship behaviour: a systematic review and meta-analysis. European Journal of Work and Organizational Psychology. doi:https://doi.org/10.1080/1359432X.2020.1796647en
dc.identifier.issn1359-432X
dc.identifier.issn1464-0643
dc.identifier.urihttps://hdl.handle.net/10642/9917
dc.description.abstractPerformance feedback is a managerial practice whose effects widely impact job satisfaction and commitment. Job satisfaction and commitment represent antecedents of organizational citizenship behaviour (OCB), denoting a willingness to cooperate. However, there has been little research on the direct relationship between performance feedback and OCB. Previous works addressed their mediating role, such as organization-based self-esteem, job satisfaction or other measures of discretionary effort. Our search of peer-reviewed studies containing measures of feedback and OCB found 15 studies, containing 21 critically appraised correlation measures. While descriptive findings of the systematic review showed a small correlation, studies that contained measures of feedback frequency were more likely to include higher reports of OCB than studies containing measures of feedback properties. After computing correlation scores to effect sizes, findings from the meta-analysis indicated a small average effect size of performance feedback on OCB (radj =.27, 95% CI =.21 –.33). The discussion addresses the differential effects of positive and negative feedback, frequency, and properties of feedback on reports of OCB levels (by employees and supervisors), as well as further applications for line management.en
dc.language.isoenen
dc.publisherTaylor & Francisen
dc.relation.ispartofseriesEuropean Journal of Work and Organizational Psychology;
dc.rightsCreative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) Licenseen
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectFeedbacken
dc.subjectJob satisfactionen
dc.subjectOrganizational citizenship behaviouren
dc.subjectOrganizational cultureen
dc.subjectPerformance managementen
dc.subjectSystematic reviewsen
dc.titleThe effects of performance feedback on organizational citizenship behaviour: A systematic review and meta-analysisen
dc.typeJournal articleen
dc.typePeer revieweden
dc.date.updated2021-01-29T10:50:22Z
dc.description.versionpublishedVersionen
dc.identifier.doihttps://doi.org/10.1080/1359432X.2020.1796647
dc.identifier.cristin1829879
dc.source.journalEuropean Journal of Work and Organizational Psychology


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Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) License
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