• Trust and the don't-want-to-complain bias in peer-to-peer platform markets 

      Berg, Lisbet; Slettemeås, Dag; Kjørstad, Ingrid; Rosenberg, Thea Grav (International Journal of Consumer Studies;Volume 44, Issue 3, May 2020, Journal article; Peer reviewed, 2020-01-04)
      This paper addresses peer‐to‐peer (P2P) digital platform markets, often associated with the “sharing economy” or the “collaborative economy”. Such digital platforms, facilitating new purchasing channels for consumers by ...