Blar i ODA Open Digital Archive på forfatter "Løberg, Ida Bring"
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Comparing digital to traditional follow-up in the Norwegian Labour and Welfare Administration: A youth perspective on trust and satisfaction
Sadeghi, Talieh; Finne, Joakim; Løberg, Ida Bring; Bakkeli, Vidar; Thørrisen, Mikkel Magnus (Peer reviewed; Journal article, 2023)Public employment services are increasingly becoming digital. Previous literature has highlighted potential and intersectional risks associated with digitalizing these services. To address this, the current study explores ... -
Digital coping: How frontline workers cope with digital service encounters
Breit, Eric Martin Alexander; Egeland, Cathrine; Løberg, Ida Bring; Røhnebæk, Maria (Social Policy & Administration;, Peer reviewed; Journal article, 2020-11-06)This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers’ experiences in an increasingly digitalised work environment ... -
Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services
Løberg, Ida Bring (Government Information Quarterly; Volume 38, Issue 2, April 2021, 101551, Journal article; Peer reviewed, 2020-12-19)The increasing use of electronic government comes with great expectations of efficient service provision. However, frontline workers who use the information and communication technologies (ICTs) and implement digital ... -
‘You get a completely different feeling’ – an empirical exploration of emotions and their functions in digital frontline work
Løberg, Ida Bring; Egeland, Cathrine (European Journal of Social Work;, Peer reviewed; Journal article, 2021-12-19)In this study of how counsellors in the Norwegian Labour and Welfare Administration (NAV) experience digital frontline work, most informants agreed that digital interaction with clients produces a ‘different feeling’ – but ...