Inclusive public libraries: How to adequately identify accessibility barriers?

Abstract

Inclusive library services rely on accessible buildings and services, and knowledgeable staff. This study explored whether a standard accessibility evaluation of physical library buildings is sufficient to reveal barriers that must be attended to for the library to be universally designed. Data was collected through a survey, two accessibility evaluations, and interviews with staff in the evaluated libraries. The findings show that evaluations based upon technical requirements for construction work is useful to identify barriers related to access and safety in the library and certain conditions inside, such as staircases and lightning. However, there is a need for library specific guidelines addressing the organization and presentation of the collection, signage, and to understand what users need to be self sufficient in the library when it is open outside opening hours and no staff is present.