Evaluating Impact of Accessibility of Mobile Web Forms on User Experience

Abstract

This thesis investigates the impact of accessibility of mobile web forms on user experience. This study aims to determine the concrete ways in which accessibility features influence the user experience of mobile web forms, providing insights to guide the development of more inclusive and user-friendly digital interfaces. Specifically, it compares an accessible form prototype to an inaccessible counterpart to evaluate differences in task clarity, perceived accessibility features, form usability, and completion time. Within-subjects design was employed, and participants were also asked to be engaged in think-aloud sessions while completing identical tasks on both forms. Task was to fill out the job application form with pre-decided data. Task completion time was recorded. Feedback was collected through a Likert-scale questionnaire and qualitative data from the think-aloud sessions. Results shows that accessible forms significantly enhance user experience and are more efficient than inaccessible forms.