The Added Value of Civil Society Organizations in the Provision of Welfare State Services

Abstract

Civil society organizations (CSOs) that deliver services on behalf of public authorities operate under increased competitive and standardization pressures. Given this background, many CSOs experience a need to justify why public authorities should continue to fund them. In this article, we underpin and develop a new understanding of added value, proposing it to be the perceived social value of services or programs provided by a CSO that differs positively from the perceived social value of services or programs provided by other organizations and can be identified as functional, altruistic, emotional, or social. We elaborate on these four forms of added value and discuss the theoretical and practical implications of this understanding.