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dc.contributor.authorGjersøe, Heidi Moen
dc.date.accessioned2020-11-03T09:40:57Z
dc.date.accessioned2021-02-10T11:26:36Z
dc.date.available2020-11-03T09:40:57Z
dc.date.available2021-02-10T11:26:36Z
dc.date.issued2020-10-16
dc.identifier.citationGjersøe. Frontline provision of integrated welfare and employment services: Organising for activation competency. International Journal of Social Welfare. 2020:1-11en
dc.identifier.issn1369-6866
dc.identifier.issn1468-2397
dc.identifier.urihttps://hdl.handle.net/10642/9498
dc.description.abstractUsing the Norwegian case of an integrated welfare and employment service organisation, this study examined how organisational factors of this far-reaching, street-level agency have affected frontline workers’ opportunities to provide individualised services to users with complex needs. The article reports on two different policy and organisational settings: frontline workers as ‘generalists’ in a ‘national employment policy context’, and frontline workers as ‘specialists’ in a policy context that emphasises ‘empowering the local level’. Findings suggest that the generalists in the study did not experience an opportunity to utilise the flexibility available to them in selecting suitable measures, nor did they develop user-specific knowledge. The article argues that caseworker specialisation can create more room for discretion and professional knowledge about users and which measures should be applied, thereby improving the opportunity to tailor services in a ‘one size fits all’ organisational context.en
dc.language.isoenen
dc.publisherWileyen
dc.relation.ispartofseriesInternational Journal of Social Welfare;
dc.subjectActivation policiesen
dc.subjectCaseworker specialisationsen
dc.subjectClient categorisationen
dc.subjectCompetenciesen
dc.subjectFrontline workersen
dc.subjectIntegrated service modelsen
dc.titleFrontline provision of integrated welfare and employment services: Organising for activation competencyen
dc.typeJournal article
dc.typePeer revieweden
dc.date.updated2020-11-03T09:40:57Z
dc.description.versionpublishedVersionen
dc.identifier.doihttps://doi.org/10.1111/ijsw.12464
dc.identifier.cristin1840436
dc.source.journalInternational Journal of Social Welfare


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