Browsing ODA Open Digital Archive by Author "Røhnebæk, Maria"

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‘Damned if you do and damned if you don’t’: a framework for examining double binds in public service organizations

Røhnebæk, Maria; Breit, Eric Martin Alexander (Peer reviewed; Journal article, 2021-02-04)

A key challenge for contemporary public service organizations is the requirement to incorporate different, at times conflicting, demands into their operations. Such demands and the organizational challenges they impose ...
Digital coping: How frontline workers cope with digital service encounters

Breit, Eric Martin Alexander; Egeland, Cathrine; Løberg, Ida Bring; Røhnebæk, Maria (Social Policy & Administration;, Peer reviewed; Journal article, 2020-11-06)

This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers’ experiences in an increasingly digitalised work environment ...