Browsing ODA Open Digital Archive by Author "Martinkenaite, Ieva"
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Capable Design or Designing Capabilities? An Exploration of Service Design as an Emerging Organizational Capability in Telenor
Martinkenaite, Ieva; Breunig, Karl Joachim; Fjuk, Annita (Journal article; Peer reviewed, 2017)This empirical paper examines a process, starting with the managerial decision to make service design an organizational capability, and follows it as it unfolds over time within one organization. Service design has become ... -
Exploring service design as an emerging organizational capability
Martinkenaite, Ieva; Breunig, Karl Joachim; Fjuk, Annita (Journal article; Peer reviewed, 2017)This empirical paper examines a process, starting with the managerial decision to make service design an organizational capability, and following it as it unfold over time within one organization. Service design has become ...