Blar i ODA Open Digital Archive på tidsskrift "Government Information Quarterly: an international journal of information technology management, policies, and practices"
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Digitization or equality: When government automation covers some, but not all citizens
(Government Information Quarterly: an international journal of information technology management, policies, and practices;Volume 38, Issue 1, January 2021, 101547, Journal article; Peer reviewed, 2020-12-16)This paper presents an empirical study of automation in government digital systems. Previous studies have found that automated systems are not suited to cover all citizens equally and may cause administrative burdens on ... -
Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services
(Government Information Quarterly; Volume 38, Issue 2, April 2021, 101551, Journal article; Peer reviewed, 2020-12-19)The increasing use of electronic government comes with great expectations of efficient service provision. However, frontline workers who use the information and communication technologies (ICTs) and implement digital ...